Start with the handoff
Good automation removes repetitive work without hiding judgement. The useful question is rarely “can AI do this?” — it is “where should a person still approve, correct or stop the flow?”
Choose the lightest reliable tool
- Rules for clear, stable decisions
- Custom logic where the process is yours alone
- AI where language or judgement begins — with review built in
When those layers are explicit, automation stays maintainable and trustworthy as the business changes.